Tipping

With order tipping, customers can show their love and appreciation for your work by adding a tip to their order! Tipping is a tax-free and discount exempt charge that can be added to your premium site's checkout process.

Tipping is currently only available for Premium Sites and can be turned on and off from your dashboard. 

In this article, you can find: 

How Do I Enable and Customize Tipping?

What Customers See When Tipping is Enabled

How We Calculate Tip Percentages

How We Pay Out Tips

I Have Tipping Enabled But I Don’t See Any Tips

I Need To Refund An Order, What Do I Do With The Tip?  

How Do I Enable and Customize Tipping?

1) Login to your BloomNation Dashboard

2) Go to your Profile tab

3) Click on Preferences

4) Click on the box that says "Enable Tips at Checkout" 

5) Click "Save" at the bottom on the screen

 

You can also customize the tip message that customers see when their mouse hovers the tipping box. 

NOTE:  If you turn on tipping and use hypertickets, please contact [e-mail] so we can update your ticket formating. 

What Customers See When Tipping is Enabled

When you turn on tipping, customers will see a tip box on the first page of checkout, during the delivery/pickup screen. This field is not required to be filled out when the customer is going through checkout.  

The tip box shows 3 suggested tip percentages. Customers also have the option to enter a custom tip amount. We require custom tips to be at least $1.00

 

When the customers' mouse hovers over the question mark by tipping, a message is displayed.  We supply a default message that says “Your tip goes directly toward supporting our employees and business, thank you!”. You can change and customize the message in your dashboard under preferences -- feel free to get creative with it!

 

After the customer adds a tip it immediately is added to their order summary. If the customer chooses one of the suggested percentages, the tip is automatically calculated and applied it to their order total. 

How We Calculate Tip Percentages

Tips are added directly to the order total. Tips are never taxed and discounts cannot be applied to tips. 

If a customer selects to tip a percentage, we calculate the tip based on the order’s product subtotal pre-discount. If a product is $24.95, a 10% tip will be $2.50. If a product is $100 and the cross-sell is $25 the tip will be $12.50.  

A payment summary with a tip will look like this:

 

How We Pay Out Tips

Tips are paid out with the rest of the order. We have added a tipping column to your payouts table, so you can see earnings from tips. After you turn tipping on, the column "TIPS" will automatically pop up. All items purchased before tipping was enabled and all items purchased that did not have a tip included will have a "N/A" . 

You will receive the total amount of the tip minus a 3% transaction fee, which covers our cost to process the tip. We believe your tips should be yours, so we don’t collect any money from it. The 3% goes to the credit card company to cover the transaction, similar to other online purchases made on your website. 

Example: If a customer tips $10, then you will receive $9.70. 

• Customer Tip = $10
• Transaction Fee (3%) = 3% of $10  = $0.30
• Your Payout = $10 - $0.30 = $9.70

Note: The 3% credit card processing fee on tips is added to the BN Fee column. 

 

I Have Tipping Enabled But I Don’t See Any Tips

Any orders made on your premium site after you enable tipping will show a tip line item on the Order Summary. If the customer chooses not to tip on your premium site, the order will show the tip as $0. If the order is made elsewhere, such as on the marketplace, the order will not display a tip line at all. 

I Need To Refund An Order, What Do I Do With The Tip?  

Same with the rest of the order, you can control how much tip to refund.

If you choose to partially refund the order, there is an area where you can choose how much to refund.

If you cancel the order, the entire tip is automatically refunded.