In this article, you will become acquainted with the basics of your driver's Onfleet mobile app, including how to help them reset their password, later!
Getting your driver(s) started
Check out the video below for helping your delivery person get started with the following topics:
- Downloading the app
- Logging in for the first time
- Changing basic driver settings
- Viewing tasks in both list view and map view
- Successfully completing a task
- Navigation to tasks
- Failing a task
- Capturing proof of delivery
Reset Driver Password
Drivers can reset their own password directly in their mobile device. They should start the process by opening up the Onfleet driver app. They should then tap the Forgot button in the password field.
The driver will then be prompted to confirm this password reset:
Upon confirming this password reset, the driver will receive an SMS with a temporary password:
The driver should copy the temporary password they received in the previous step and return to the login screen within their mobile app. They should enter the temporary password and tap Log In:
The driver will then be prompted to Choose a new password. They should enter a new password and tap Confirm:
This driver will be returned to the original login screen, where they can enter their phone number and the new password that they just set:
Lastly, by tapping Log In the driver should successfully be logged in and see the standard off duty screen within their mobile app:
Continue to learn about optimizing your driver's route!