Responding to Reviews

Sometimes a customer has a bad experience with your shop and posts a negative review. As a florist, you want to make things right, so now you can directly respond to your customer reviews to provide more insight to what happened or to update the review with the resolution.

In your review notification email, you will notice a new “Respond to Review” button.

Simply...

1. Pull up the "New Review" email (above) for the customer you want to respond to
2. Copy (Ctrl-C) the review number of the order you would like to respond to
3. Click on the “Respond to Review” button
4. Input the review number and type up your response

Any response you make will be reflected on both Bloomnation.com and your own premium website!

 

See how this feature works by clicking this link!