What is Delivery Tracking?

Impressing your customers every step of the way is vital for turning first-time purchasers into life-long customers. OnFleet Delivery Tracking allows your customer to view their delivery in real-time, creating a transparent experience that sets you apart from your competition and puts your deliveries on par with smart businesses like Uber, Postmates, and Instacart! 

Provide your customers with an exceptional experience:

• Win repeat customers and reduce “Where is my order?” calls with real-time delivery updates
• Communicate with the sender directly through the app to quickly and easily clear up delivery-related complications.
• No need for extra work! Drivers' can automatically trigger Delivery Confirmation emails from their smartphone when they mark a delivery as “Complete”

 

Easily stay on top of your delivery operations to maximize your potential:

• Delivery address verification
• Optimized delivery routes that update as traffic events occur
• Collect signatures and BloomSnaps right from your drivers' smartphone
• Trigger Delivery Confirmation emails right through drivers’ smartphone
• Improve tracking and time management for your delivery drivers

How does it work?

Using OnFleet's app, your driver will trigger a notification to the sender to let them know that the delivery is on its way to their recipient: 

Using the link in the text message, they will be able to view the delivery in real-time: 

When your delivery driver is nearing the recipient's destination, the system will automatically text the sender to let them know their arrangement is arriving:

Your delivery person can collect signatures, photos of the delivered arrangement, and log any appropriate notes right through their app! 

Trigger automatic delivery confirmations! 

Once your delivery person has completed delivery, they can select "Success" and then "Done" right through their app. This will update the order status in your BloomNation dashboard and trigger the delivery confirmation email to your customer, so you don't have to worry about anything on your end! 

How can I offer Delivery Tracking to my customers?

Reach one of our Bloom Experts by emailing [e-mail] 

Still have questions?

• Our Delivery Tracking FAQs should help!
• If you still have questions, you can reach a Bloom Expert by emailing [e-mail]