Things happen. Customers enter the wrong info, orders are submitted twice, people change their mind, the list goes on. Other times, something more serious goes wrong, and keeping your customer as happy as possible becomes priority number one. In some cases, that means you need to refund your customer all or some of their money.
If you have not already processed the order, but cannot complete it, simply change the order status to Canceled. This will refund your customer in full, and trigger an email letting them know. We recommend calling your customer to explain and offer alternatives as well.
If you are a BloomNation Partner Florist selling exclusively on the BloomNation Marketplace and do not have a Premium Site powered by BloomNation, email the Bloom Expert team at email@example.com , who will process all refunds on your behalf.
If you are Premium Partner Florist, you are able to process refunds placed through your Premium Site or Dashboard POS on your own. To do so, please follow the directions below.
Once a refund is processed, the negative balance will be applied to future payouts. So, if you process a $50 refund today and get an order for $100 tomorrow, your next payout will be for $50.
If you process a $50 refund today and get an order for $25 order tomorrow, you won’t be paid out until you receive another order for at least $25.
- Log into your Dashboard.
- Click Orders.
- Click or mouse over the arrow on the far right of the order you would like to refund.
For Orders Placed On Your Marketplace Storefront
An order placed through your Marketplace Storefront will show a message to contact BloomNation. As custodians of the BloomNation Marketplace, we will reach out to your customer personally when refunds or cancellations are required to ensure their (and your) experience is as smooth and pleasant as possible. Thus, to complete the refund for Marketplace, email firstname.lastname@example.org:
- the order number,
- the amount or percentage you’d like to refund,
- a brief reason for the refund.
For Orders Placed On Your Premium Site or BloomNation Point-Of-Sale
To process refunds for orders placed through your Dashboard POS or Premium Site click the blue arrow under the Options column. When the pop-up box appears, enter the dollar amount you would like to send back to the customer and select the reason for the refund. Reasons are collected as feedback to help improve BloomNation, and will not be shown to the customer.
After you click "Refund", both you and your customer will receive an email confirmation right away. They should see their funds within 1-5 business days, dependent upon on their bank.
Contact us at email@example.com