Order Statuses

 

Updating your order statuses

1. Login to your Dashboard
2. Click to your Orders tab
3. Click on the drop-down menu next to each order under the "Status" column to see all available statuses.
4. Choose the one that makes the most sense!

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Note: Statuses that are grayed out (New Order, Processing, Dispute Lost) are changed automatically based on certain behavior. For example, each order’s status will start as "New Order" until you view the order, at which time the status will change to "Processing". "Arrangement Created" is automatic when you send a BloomSnap! 

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These statuses trigger customer notifications:

• New Order
• Arrangement Created (BloomSnap)
• Delivery Attempted 
• Delivered
• Canceled

Examples:

 

New Order

This status is automatic. Once a customer's order is submitted, they will receive a copy of their receipt via the email they provided at checkout. The status of their order will automatically say "New Order" in your BloomNation dashboard. Note: you cannot change the status of an order back to "New Order" once it has been updated. If you need this for any reason, reach out to our Bloom Experts via email at [e-mail] 

 

Example of customer's "New Order" email notification

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Arrangement Created

After sending a BloomSnap, the status will automatically change to "Arrangement Created". While you won't be able to select "Arrangement Created" via the drop-down options, sending a BloomSnap will update this for you. Note: If you ever accidentally upload the wrong BloomSnap, click the BloomSnap button again to choose the correct image. Each upload will trigger a new notification to the customer, so remember to use sparingly to avoid getting flagged as spam!

 

Example of customer's "BloomSnap / Arrangement Created" email notification

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Delivery Attempted

You have attempted delivery but cannot complete hand-off for any reason (gate code, recipient no longer available, etc).

• This status will trigger an automatic email to the customer letting them know the delivery was attempted and to contact you for further instructions.

 

Example of customer's "Delivery Attempted" email notification

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Delivered

You have delivered the bouquet!

• This will trigger an email to the sender saying that the arrangement was delivered!

 

Example of customer's "Delivered" email notification

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Canceled

This will refund your customer in full. We recommend that you also call them to explain and offer alternatives.

 

Example of customer's "Refund" or "Canceled" email notification

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The following statuses DO NOT trigger customer notifications:

• Accepted
• Out for Delivery
• Processing

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Using the "Deliver Today" section

If you want to skip straight to marking today’s orders delivered, click the green "Mark as Delivered" button on the top of the "Orders" tab under "Deliver today!!!".

NEED EXTRA HELP? 

Contact us at [e-mail]